Thank you for shopping at indowoop.store, owned and operated by Jaikkivaibhabb Tech Private Limited. We are committed to delivering quality products and ensuring a smooth customer experience. Please read our Refund, Return, and Cancellation Policy carefully before making a purchase.
1. Order Cancellation Policy
- Physical products can be canceled only before the order has been shipped.
- Once an order is shipped, cancellation is not permitted.
- Customers are requested to contact us immediately at contact@indowoop.store for cancellation requests before shipment.
2. Refund Policy (No-Refund Policy)
Indowoop follows a strict no-refund policy for all products.
However, refunds may be considered only in exceptional cases, including:
- Product not received by the customer
- Product lost in transit
- Incorrect product delivered
- Product damaged during shipping
Refunds will not be issued for reasons such as change of mind, size issues, color preferences, or normal wear and tear.
3. Refund Process (When Applicable)
- If a refund is approved after verification, the amount will be credited back to the original payment method used at the time of purchase.
- The refund process may take 7–14 business days, depending on your bank or payment provider.
4. Return Policy
We aim to ensure customer satisfaction and stand by the quality of our products. Returns are accepted only under specific conditions as outlined below.
Eligibility for Return
Returns are accepted only if:
- The product received is defective, damaged, or incorrect
- The return request is initiated within 24 hours of delivery
Requests raised after 24 hours of delivery will not be accepted.
5. Return & Replacement Process
- Customers must email contact@indowoop.store with their order ID, issue details, and clear supporting images or videos within 24 hours of delivery.
- Once the request is reviewed and approved, the replacement process will be initiated within 2–3 business days.
- After dispatch, replacement products are typically delivered within 4–7 business days.
Please note: We do not offer returns or refunds for non-defective products.
6. Important Notes
- Delivery timelines may be affected due to courier delays, adverse weather conditions, festive seasons, or other unforeseen circumstances.
- Indowoop is not responsible for delays caused by external factors beyond our control.
- We reserve the right to inspect returned products before approving replacements or refunds.
7. Changes to This Policy
Jaikkivaibhabb Tech Private Limited reserves the right to update or modify this Refund & Return Policy at any time. Changes will be effective immediately upon posting on the website.
8. Contact Information
For any questions related to refunds, returns, or cancellations, please contact us at:
📧 Email: contact@indowoop.store
Company Name: Jaikkivaibhabb Tech Private Limited
Registered Address:
Flat No. 302 B, Aggarwal Chamber-2,
Shakarpur, Veer Savarkar,
New Delhi, East Delhi, Delhi – 110092
New Delhi, East Delhi, Delhi – 110092
